Canadian Pharmacy pet meds
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Information provided on this website is for general purposes only. It is not intended to take the place of advice from your practitioner.

Call Toll-Free:
HealthLine 1-866-732-0305

International Calls:
1-604-598-4690

DoctorSolve frequently asked questions about your medication

  1. What are your hours of operation?
  2. Is it necessary to have a prescription to order medication?
  3. What is the maximum amount of medication I can purchase?
  4. How should I ask my doctor to fill out my prescriptions?
  5. Why does Doctor Solve not list all drugs on the website?
  6. Will you accept my United States insurance?
  7. Why do I need to provide so much information to order prescription drugs?
  8. Why is the price different from the last time that I ordered?
  9. How do I know if my order is being processed?
  10. Do I need to fill out the forms each time I place an order?
  11. How are generic drugs different from brand name drugs?
  12. Are generic drugs safe?
  13. Is there a generic for all brand name drugs?
  14. Why are prescription prices so low?
  15. How much can I save by purchasing from Doctor Solve?
  16. What if I am unable to find the medication I am looking for?
  17. How long will it take to process my order?
  18. What can I do if I need my medication as soon as possible?
  19. How do I pay for my medication?
  20. What if I have a concern about customer service or prices, etc.?
  21. What is your return policy?
  22. What countries do you ship to?
  23. Do you only sell Canadian drugs or do you sell from other countries as well?
  24. How much does it cost to have my prescriptions mailed to me?
  25. What do you do with my personal information?
  26. Is the information I entered on the website safe?

1. What are your hours of operation?

Doctor Solve operates from Monday to Friday from 6:00am to 8:00pm PST and on the weekends from 7:00am to 5:00pm PST

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2. Is it necessary to have a prescription to order medication?

Yes, a valid prescription is required from a licensed physician who is able to practice and prescribe medicine in their country of residence. We require a prescription to be faxed from the physician’s office or mailed to us.

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3. What is the maximum amount of medication I can purchase?

The pharmacy can only supply as much medication as your physician prescribes for you, according to the directions, and up to maximum of a three months at a time.

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4. How should I ask my doctor to fill out my prescriptions?

When your doctor is filling your prescription, ask for a 3 month prescription with 3 refills, which would be valid for a year’s worth of medication.

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5. Why does Doctor Solve not list all drugs on the website?

In the United States, it is illegal to ship narcotics and controlled substances, so certain drugs will not appear in your searches. There are also some generic medications that are not listed because some drugs have been generic for a long time and are relatively inexpensive in the United States. We only list generic drugs that would result in substantial savings for you.

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6. Will you accept my United States insurance?

At this time, we cannot accept an insurance claim from another country. However, a detailed list of purchases will be provided so you can make a direct claim from your insurer.

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7. Why do I need to provide so much information to order prescription drugs?

We want to make sure all orders are filled with due diligence. The information helps us understand your unique medical situation in the interest of your safety. Similar to your local pharmacies, our pharmacists and physicians use the provided information to determine if there are potential drug interactions. If necessary, our Customer Care Specialists may contact your physician for further clarification.

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8. Why is the price different from the last time that I ordered?

The prices may change due to manufacturer price changes and changes in market or exchange rates.

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9. How do I know if my order is being processed?

When you place your first order, an account is created. Information about your order can be found when you log into your account. Please contact Doctor Solve at our toll-free number 1.866.732.0305 if you would like help navigating your account.

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10. Do I need to fill out the forms each time I place an order?

No, once your account is created, all you have to do is give us a call at 1.866.732.0305 to place a refill order. For refills, prescriptions will need to be emailed, mailed, or faxed to us to process the order. If there has been a change in your medical condition and/or medications, we will need an updated profile form that can be found here.

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11. How are generic drugs different from brand name drugs?

Generic drugs are identical to brand name drugs in active ingredients, the specific chemical interactions that makes the drugs work. These drugs are equivalent in strength and dosage to the original brand name product. Generic drugs may differ in color, flavor, or binding ingredients. Often, generic drugs offer discounts over brand name drugs because the generic manufacturers would not need to spend the research and development costs associated with creating the drug.

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12. Are generic drugs safe?

Absolutely. Both brand-name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production comes from brand-name companies. These companies frequently make generic equivalents of their own or other brand-name prescription drugs once the original patent has expired.

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13. Is there a generic for all brand name drugs?

No, not every brand-name drug has a generic drug. Currently only about half the drugs on the market are available in generic form. When drugs are first developed, they are protected by drug patents. Drug patents, which usually last for 20 years, allow drug companies to recuperate their development costs. When that patent expires, other drug companies can sell a generic version when it receives FDA approval.

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14. Why are prescription prices so low?

The Canadian government limits the amount which pharmaceutical manufacturers can charge for brand-name drugs once they are approved, and then limits subsequent price increases. Overseas pharmacy dispensaries for certain generic drugs can offer even more significant savings than Canadian dispensaries, depending on the price in that country. Check Canada Prescription Prices

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15. How much can I save by purchasing from Doctor Solve?

Most patients save between 40-50% on prescription drugs and the savings can go as high as 70%.

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16. What if I am unable to find the medication I am looking for?

You can view our medication prices by searching our online Canadian drug store database. Type in the name of the medications you would like to obtain price quotes for and click 'Search'. If you are unable to find the medications you are searching for in our database, please contact our Customer Care Specialists at 1.866.732.0305.

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17. How long will it take to process my order?

The best method to confirm your order is to give us a call 2 hours after you submit your order at 1.866.732.0305 for verbal confirmation.

From the time your order is submitted, your medicine has an average delivery time of 2-4 weeks. However, there are several factors that may affect the arrival time of your medication.

- The order forms are incomplete, illegible, or missing the prescription

- Delays resulting from processing payments

- Packages are shipped through Canada Post and the United States Postal Service, both of which can experience unforeseen delays due to extreme weather or shipping volumes.

- At the border, US Customs and the US Food and Drug Administration officers have the discretion to examine and detain your shipments for up to 30 days

Click here for more details on ordering Canadian drugs online.

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18. What can I do if I need my medication as soon as possible?

We understand that sometimes there is an urgency in needing medication. Please call our toll-free number at 1.866.732.0305 and we would be happy to assist you in areas that are under our control. If you require your medication immediately, please purchase them locally and plan your future purchases at Doctor Solve with a greater lead time.

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19. How do I pay for my medication?

We accept payments through Personal Checks, International Money Orders, and Certified Checks. In addition, we will also accept American Express and E-checks.

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20. What if I have a concern about customer service or prices, etc.?

Our customer service team is available seven days a week to answer any questions or to address any concerns you may have. Please give us a call at Doctor Solve on Monday to Friday from 6am-8pm PST, or Saturdays and Sundays from 7am-5pm PST.

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21. What is your return policy?

Similar to brick-and-mortar pharmacies bound by pharmaceutical law, we cannot accept returns for dispensed products. In the interest of the safety of all parties, once a prescription or non-prescription drug has been dispensed, it cannot be returned for any reason.

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22. What countries do you ship to?

Doctor Solve currently ships to Canada, the United States, and Puerto Rico.

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23. Do you only sell Canadian drugs or do you sell from other countries as well?

Canada’s approval system is as strict as the United States, which is why Canadian online pharmacies are the best source of quality medication. Doctor Solve takes great care to ensure that the drugs are of the highest quality and provide the correct dosage. We are only affiliated with pharmacies and dispensing facilities that our licensed physician has personally picked and vetted. We ship products to our customers from Canada, Mauritius, New Zealand, Singapore, Turkey, United Kingdom, India and the United States.

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24. How much does it cost to have my prescriptions mailed to me?

There is a $9.95 US shipping fee per patient (additional shipping charges may apply for special shipping requirements). All prescription drug prices include the prescribing fee and pharmacy dispensing fee.

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25. What do you do with my personal information?

Doctor Solve follows the guidelines set by Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal information is only viewed by trained, authorized staff, for tasks essential to complete your order. We do not sell, trade, or rent your personal information to anyone for any reason.

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26. Is the information I entered on the website safe?

DoctorSolve.com undergoes daily testing and certification to pass the FBI/SANS Internet Security Test. DoctorSolve has met the most secure scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. DoctorSolve.com is free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, preventing over 99.99% of hacker crime.

The private information we receive through the DoctorSolve.com web server is encrypted using the latest TLS 1.2 technology, secured by a true GeoTrust SSL Certificate using RSA-2048 encryption.

All DoctorSolve servers are protected by multiple firewalls and have access privileges that isolate them from each other and prevents further access into other systems. Patient records are stored in a secure, proprietary system that is restricted to authorized internal staff. These servers are physically located within DoctorSolve’s secure facility to prevent physical tampering or unauthorized access.

If you have any further questions about our security measures, please email security-info@doctorsolve.com

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