Frequently Asked Questions
- Can the pharmacy mail medications to United States locations?
- How much does it cost to have my prescriptions mailed to me?
- Why are your prescription prices so low?
- How much money will I save?
- Are Canadian drugs the same as what I get at my local pharmacy?
- If I don't see my prescription medication on your price list, does that mean you don't carry it?
- How long will it take to receive my prescriptions by mail?
- What is your return policy?
- What happens if I cancel my order?
- Is Doctorsolve Healthcare Solutions Inc. a pharmacy?
- What do you accept for payments?
- Do you require a prescription?
- Do you dispense controlled substances?
- Do you have any ordering requirements?
- Do I have to order by credit card?
About Generic Drugs
You don't need to be reminded how expensive prescription drugs are. However, there is an alternative that can help you reduce your drug costs significantly-generic drugs. Generic drugs are safe, effective and save consumers an estimated $8 to $10 billion dollars a year at retail pharmacies!
Can the pharmacy mail medications to United States locations?
Yes. Customs has the discretionary power to allow a 90-day supply with a 90-day refill. There are no restrictions on the number of prescriptions.
Back to Top
How much does it cost to have my prescriptions mailed to me?
There is a $9.95 US shipping fee per patient for an unlimited number of prescriptions (Cold pack items are $15.95 US). All prescriptions will be authorized for a 1 year period, if indicated by the physician and will be honoured from the date on the prescription form. All prescription drug prices include prescribing fee and pharmacy dispensing fee.
Back to Top
Why are prescription prices so low?
The Canadian government limits how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. Check Canada Prescription Prices
Back to Top
How much money will I save?
Most patients save 40-70% on prescription drugs, which can be hundreds of dollars per visit.
Back to Top
Are Canadian drugs the same as what I get from my local pharmacy?
Yes. Some prescription drugs have different brand names. Generic medications are the same as brand names but tend to be much cheaper. If your medication is not available or is available only in a different form, we will notify you or your doctor ahead of time.
Back to Top
If I don't see my prescription medication on your price list, does that mean you don't carry it?
No. The pharmacy carries a much broader selection of prescription drug medications than those listed. If you don't see the drug you are looking for please call our office 1-866-732-0305.
Back to Top
How long will it take for me to receive my prescriptions by mail?
Please allow 2-3 weeks for delivery.
Back to Top
The B.C. College of Pharmacists states that once a medication has left the Canadian pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1)
Back to Top
What happens if I cancel my order?
If the consultation from DoctorSolve Healthcare Solutions Inc. has been done there will be a $20 US cancellation fee.
Back to Top
Is DoctorSolve Healthcare Solutions Inc. a pharmacy?
No. DoctorSolve Healthcare Solutions Inc. is a pharmacy intermediary.
Your prescription is filled at one of our associated CIPA-certified pharmacies by a professionally registered pharmacist with a Canadian license and mailed to your home.
Prescriptions dispensed by Coastal Canada Pharmacy
Pharmacy Address:
Suite #1006, 7495 132nd Street,
Surrey, B.C. Canada V3W 1J8
Licensed in British Columbia by The College of Pharmacists of British Columbia Pharmacy Manager License # X23
What do you accept for payments?
Doctorsolve Healthcare Solutions Inc. accepts Visa, Mastercard, International money orders, and bank certified cheques.
Do you require a prescription?
Once you have placed your order either by phone, fax, or online, we require a copy of your original prescription. We can obtain your original prescription by either you mailing it to us at 2001 – 7495 132nd Street, Surrey, British Columbia, Canada V3W 1J8 or alternatively our staff can request your physician to fax a copy directly from their office to ours.
Do you dispense controlled substances?
No. We will not dispense any controlled substance for any reason.
Do you have any ordering requirements?
All orders for prescription medications must be accompanied, by an original, valid prescription issued by the patient's primary consulting physician. If the patient is under 18 years of age, the order form must be co-signed by the patient's legal guardian.
Do I have to order by credit card?
No. Although paying by credit card is the most convenient payment method, some patients do pay by money order. It should be noted that as a security measure, DoctorSolve does not keep your credit card information on file. This information is deleted from our system after every transaction.
Generic drugs are identical to or the "bioequivalent" of a brand-name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.
Are generic drugs as safe as brand-name drugs?
Absolutely. Both brand-name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production actually comes from brand-name companies. These companies frequently make generic equivalents of their own or other brand-name prescription drugs.
Are generic drugs as effective as brand-name drugs?
Essentially, yes. 98% of people who take generic drugs experience positive results.
Why do generic drugs look different than their brand-name counterpart?
US trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredient.
Why are generic drugs less expensive?
New brand-name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand-name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand-name drug.
Because these manufacturers don't have the same research and development costs, they can afford to sell their product at substantial discounts. Also, with more products in the market, there is more competition, which keeps the prices down.
Is there a generic drug for all brand-name drugs?
No. Currently only half the drugs on the market are available in generic form. The other half are protected under patents, allowing only one company to produce them.
How can I get less expensive generic drugs?
Talk to your doctor or pharmacist. Ask for prescriptions for generic drugs whenever possible.
